Siemens integrates SRS with existing product-level service model
Feb 26, 2013 (Datamonitor via COMTEX) --
Siemens Healthcare Diagnostics has announced the integration of Siemens Remote Services, or SRS, into its existing product-level service model.
Already available to Siemens Healthcare imaging diagnostics customers worldwide, SRS will now help create a more unified customer experience by maximizing uptime for Siemens' clinical laboratory customers and boosting lab efficiency to meet today's testing challenges, the company said.
Part of the Siemens Customer Care program, SRS is a bi-directional data connection between customers' installed systems and the Siemens service organization. It is designed to increase instrument runtime, prevent unscheduled down-time, and ultimately help laboratories maintain normal departmental workflow. Maintenance services that formerly required onsite visits are now possible via data transfer, including error identification and repair, the company added.
Additionally, SRS proactively monitors customers' systems - detecting issues before they interrupt operations - and can be used to initiate remote desktop sharing sessions upon request. Plus, SRS continuously pushes software updates including anti-virus protection, ensuring systems are always protected.
Siemens Healthcare Diagnostics offers SRS for the Dimension Vista 500 and 1500 intelligent lab systems; ADVIA Centaur CP and XP immunoassay systems; ADVIA 1800 and 2400 clinical chemistry systems; and IMMULITE 2000 and 2000 XPi immunoassay systems. SRS is also available with Siemens' Aptio Automation, AD-VIA LabCell, ADVIA WorkCell and VersaCell System. Siemens expects to offer SRS with additional laboratory diagnostics systems in the future.
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