NetSocket CEM Utilizes Microsoft Lync Solutions
Feb 22, 2013 (Close-Up Media via COMTEX) --
NetSocket, a provider of network service assurance solutions for unified communications (UC) in enterprise and service provider environments, announced its collaboration with Microsoft in fully implementing the Microsoft Lync Network Diagnostics API for Lync 2013 and 2010 environments.
According to a release, the latest version of its Cloud Experience Manager (CEM) delivers real-time visibility into IP network issues that could impact Lync users' experience, enabling UC managers to anticipate, isolate and remediate network-based UC problems. NetSocket CEM reduces problem resolution time by more than 70 percent, for a significantly lower total cost of ownership (TCO) and a Lync user experience.
NetSocket's patented IP Correlation Engine fully supports the Microsoft Lync Network Diagnostics API, a new Microsoft Lync real-time service assurance API, to provide real-time, hop-by-hop IP topology path identification and recording of all media streams for all Lync voice and video calls. The real-time identification of specific route paths for each call allows IT support staff to correlate a user's complaint to the likely root cause of service degradation more accurately and faster than has ever been possible before. NetSocket is the first IP network service assurance provider to deploy this new Microsoft Lync API in a real-time solution for distributed enterprises.
CEM provides complete IP network information, automatically correlating session, content and topology data. CEM delivers immediate insight into the underlying IP networks that support Microsoft Lync environments without using costly probes throughout the network or burdening the performance of all UC elements with post-event diagnostics traces.
CEM's UC service assurance management interface provides proactive network service management through a single-pane-of-glass view that allows IT support personnel to execute diagnostic workflows upon receipt of service complaints. CEM's interface and workflow structure allows a much greater percentage of UC service cases to be quickly managed by IT operations and support personnel without requiring a higher level of expert resources. CEM also supports manager-of-manager applications such as Microsoft System Center, delivering key performance indicator alerts and other service-related data to unified management solutions.
NetSocket's IP Correlation Engine, with its automatic correlation of all IP network data, fully supports the Microsoft Lync Network Diagnostics API to provide a complete picture of the Lync user experience. Within seconds, CEM isolates the faults of a service degradation event and, through its informative graphical user interface, provides both real-time and historical IP network information for any call, enabling root cause identification for all calls affected by an event.
"CEM optimizes Microsoft Lync UC service management and users' experience by providing immediate insight into the IP network issues that could impact a Microsoft Lync user's experience," said John White, CEO and president of NetSocket. "NetSocket is leading the way in supporting the Microsoft Lync platform and assuring exceptional unified communications, providing further reductions in enterprise and managed service provider TCO."
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