|[January 22, 2013]
Thunderhead.com Heads Skyward with Substantial Growth in 2012
LONDON --(Business Wire)--
Thunderhead.com, a leading provider of customer experience solutions for
the enterprise, today announced revenues for 2012 of $68 million. This
represents an 18 percent increase on 2011, demonstrating substantial and
Growth came from strong performance and demand in all regions, but
especially in the North American market. The company reports an
impressive three-year CAGR of 32 percent, alongside a two-year period of
significant investment in research and development for new cloud
"Thunderhead.com has had another good year in 2012, with a very
satisfying financial result, maintaining the upward trajectory in the
growth of our business. This was a year of outstanding operational
performance, as well as being strategically important with the launch of
our ONE platform, our ground-breaking suite of customer experience
solutions for the cloud," said Glen Manchester, CEO and Founder,
He added: "Thunderhead.com has always been known as an innovator in both
user-centered design and technology, and with the launch of our ONE
platform we are leading the new wave of design-oriented cloud solutions
for the enterprise. Building on our leadership in interactive
communications and collaboration, our new solutions will enable
businesses to solve the key problem in customer experience, managing the
entire customer journey across all touchpoints."
Chris Manton-Jones, COO, Thunderhead.com said: "Strong performance and
continued year-on-year growth, as shown in the end of year results,
means that we are extremely well positioned to scale our business into
"In 2013, we will build on this momentum to broaden and xpand our
markets, leading the charge in the Customer Experience segment. With ONE
already being well received, Thunderhead.com is strategically well
positioned with solutions that will drive sales and take the company to
the next level, not only in our established markets where we lead, such
as insurance, financial services, and capital markets, but in new
markets. Expect to see more exciting announcements from us over the next
2012 marked the culmination of a long period of intensive R&D
investment with the launch in San Francisco of Thunderhead.com's cloud
solution for Customer Experience Management, the ONE Engagement
platform. ONE is an enterprise-class SaaS (News - Alert) platform that enables
businesses to manage all aspects of customer experience and enterprise
engagement, providing real-time management of communication,
conversation and collaboration with customers and partners.
In 2012, Thunderhead.com launched its first solution for the rapidly
growing Salesforce ecosystem. ONE Correspond for Salesforce integrates
with the Salesforce Service Cloud, Sales Cloud and Marketing Cloud,
and is available from the Salesforce AppExchange. Success with ONE
Correspond for Salesforce has already validated the opportunity, and
further solutions for Salesforce will be launched in 2013.
Used by 14 of the G15 investment banks, and a growing number of
leading Commodities and Energy trading companies, Thunderhead.com is
the industry standard for the automation of trade and relationship
documentation. With the launch of ONE for Capital Markets in November
2012, this solution is now available in the cloud, with expanded
capability, reaching a much broader trading community.
A number of key customers have adopted the ONE platform since its
launch in September 2012, including Allianz, Glencore, Prudential UK
and Trafigura. New customers from the telco market, signaling
Thunderhead.com's move into this segment, include a major new telco
merger, and Teliqo.
In January 2013, Thunderhead.com was recognized with inclusion in the
CRM Watchlist 2013, an annual award designed to highlight CRM
companies that are expected to have a significant impact in the coming
year with customers and the industry they represent. The award is
coordinated by leading CRM analyst Paul Greenberg.
Thunderhead.com leads the advancement of enterprise software solutions
for Customer Experience management. The Thunderhead.com ONE customer
engagement platform provides powerful SaaS solutions that reshape the
way businesses engage with each other and their customers.
Some of the world's most demanding companies trust Thunderhead.com to
help them build customer engagement and create enduring relationships.
With Thunderhead.com, businesses have more power to drive revenue, brand
strength, and differentiation through superior customer experience.
Thunderhead.com serves its global customer base from offices located in
North America, Europe and Asia Pacific. See: www.thunderhead.com
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