|[January 17, 2013]
Intelliverse Launches IntelliBuzzTM Social Media Service
ATLANTA --(Business Wire)--
a global leader in B2B
cloud services, today announced the launch of its new IntelliBuzz
social media monitoring service. The IntelliBuzz service helps
organizations listen, engage, measure and optimize interactions across
multiple social platforms to develop a better understanding of customers
and markets, integrate a social
CRM channel and align social strategies with overall business
"Today's businesses cannot choose whether or not to engage in social
media," said Frank E. Paterno, VP of Marketing at Intelliverse (News - Alert).
"Customers are expressing both joy and frustration socially. Companies
that aren't listening and choose not to participate in these
conversations will quickly become obolete."
The IntelliBuzz service can help companies in the following areas:
Provides marketers with a single dashboard to publish, engage, manage,
analyze and report across multiple social campaigns and platforms. It
also helps marketers schedule future posts and trend the social
activity about their brand, which can range from protecting the brand
during everyday operations to uncovering opportunities for social
outreach and meaningful conversations.
Service & Sales
Empowers customer service and sales organizations to listen to and
respond to customer and prospect conversations originating on the
social web. Benefits include quickly responding to questions from
prospects to delighting customers with surprise resolutions to
socially made complaints. Customer service organizations can easily
integrate IntelliBuzz into an overall CRM strategy and have the tools
in place to find questions, comments or complaints on the internet,
deliver them to the responsible team and track each interaction to
ensure a timely response.
Human Resources / Legal
Allows a human resource organization to gauge employee happiness, gain
insight into potential negative organizational issues and evolve
corporate values by monitoring the social media activity of the
Intellectual Property - Lets an organization know if the
organization's intellectual property (e.g., trademarks and service
marks) and confidential information is being used inappropriately so
it can respond accordingly.
Intelliverse is a global cloud services company specializing in
solutions that help businesses and customers connect. With solutions
that address all areas of business communications, including social
media, lead qualification / appointment setting, online file
collaboration, and cloud telephony, Intelliverse has been delivering
reliable, scalable and flexible services for close to three decades. By
constantly exploring innovative technologies, Intelliverse continues to
stay relevant and focused on its customers. For more information, visit http://www.intelliverse.com.
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