Civica and Liquid Voice sign strategic partnership to help public sector clients benefit from integrated call recording and PCI compliance solutions
Jan 17, 2013 (M2 PRESSWIRE via COMTEX) --
Liquid Voice, a highly respected call recording specialist has signed a strategic agreement with Civica, an international market leader in specialist IT systems and business process services for the public sector to deliver highly integrated call recording, PCI compliance and CTI solutions. Working with the Civica Connect division, the agreement rubber stamps Liquid Voice's existing capability to integrate its suite of computer telephony applications closely with the Civica Contact Manager used by public sector organisations across the .
The agreement will enable Civica to provide valuable technical assistance to help customers specify, install and support solutions around call recording, computer telephony integration and interactive voice response systems.
"Unified communications and especially call recording is a major consideration for the public sector as organisations strive towards improved customer service and PCI compliance," explains Chris Burden, Managing Director of Civica Connect, "Our partnership with Liquid Voice strengthens an existing relationship and allows us to create solutions that are reliable, fully featured and designed to work together as an integrated set of products with the full support of two very experienced service providers."
As part of the agreement, Liquid Voice is now the main call recording solution within the Civica Connect portfolio and Burden believes the deal offers long term benefits for public sector customers, "We have successfully tested the solutions internally and completed a number of joint customer engagements and moving forward we will be working closely with Liquid Voice to further enhance the functionality of our offering. The agreement also provides a cost benefit allowing public sector customers to deal with a single supplier that will ensure projects are delivered on time, within budget and without compromise. "
Crucially, the agreement means that Liquid Voice will continue to develop its application suite to integrate seamlessly with the evolving Civica Group application platforms to ensure that customers are able to retain their investment in both unified communication and enterprise applications without complex support arrangements.
"Our agreement with Civica offers a significant benefit for both organisations and allows us to commit development resources to ensure that our applications are kept continually integrated," explains Chris Berry, Business Development Director and Co-Founder of Liquid Voice, "Moving forward, it provides Civica customers with an opportunity to enhance their unified communications platforms safe in the knowledge that key applications will work together and subject matter experts are always available to assist with implementation, migration and on-going support." Liquid Voice will also provide Civica with new products that will help customers to drive efficiency, streamline processes and ultimately enable customers to save time and money. One example of this is the new Liquid Voice Speech Analytics Managed service which uses software to analyse both natural speech and calling patterns to help organisations improve call handling strategies.
Liquid Voice will be demonstrating its call recording, PCI compliance, Speech Analytics and other CTI solutions alongside Civica Contact Manager at the upcoming Civica Conference 2013 across the 23rd to 24th of January.
Press interviews with Chris Burden and Chris Berry are available on request.
About Liquid Voice
Since founding in 2005, Liquid Voice has grown to become the UK's leading provider of call recording solutions and supporting CTI, IVR and analyses tools such as Speech Analytics, Activity Monitoring and Screen Recording.
Through its software application development capability, Liquid Voice offers a highly integrated platform to deliver high value and bespoke solutions to customers across the UK and the rest of the world as both on-premise or through professionally managed services.
As subject matter experts within the area of call recording, Liquid Voice helps clients meet compliance issues such as PCI DSS, Financial Service Authority regulations and improve customer experience. Over many years, Liquid Voice solutions have been deployed to address challenges within a wide range of vertical markets including Housing Associations, Local Government, Financial Services and the Legal profession.
Liquid Voice is a Mitel Advanced Commercial Development Partner, Avaya DevConnect Registered Developer, Aastra Authorised Partner, Cisco Development Partner members of the ShoreTel's Innovation Network. Liquid Voice engineers are MCP (Microsoft Certified Professional), MCSE (Microsoft Certified Systems Engineer) and MCSD (Microsoft Certified Solution Developer) qualified.
Liquid Voice has worked with hundreds of organisations from across the globe and includes references from Domino's Pizza, DLA Piper, Kier, CBS Interactive and Flagship Housing Group amongst its extensive list of successful relationships.
For further information contact:
Anne Harding The Message Machine (PR for Liquid Voice)
Tel: 01895 631448
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