Information Technology services [TendersInfo (India)]
(TendersInfo (India) Via Acquire Media NewsEdge) Contract notice: Information Technology services
Provision of specialist staff to operate the data center, service desk and network of Rhine-Neckar GmbH traffic and a coordinating Service Manager
Mission operations team:
The operations team administered basically all server systems infrastructure. It handles server problems 3rd Level, which will be opened on the open source ticket system OTRS and documents and / or the Microsoft System Center Operations Manager reported through monthly maintenance, created new software packages for the image of the provisioned and virtualized Citrix farm, managed the Active Directory , manages the user profile virtualization, AppSense, as new software and servers using VMware, working on processes of the customer, the system saves using HP Data Protector and Veeam and performs recovery by the required SLA time, the monitoring system configured according to operational requirements, manages the virtualized storage system on DataCore and virtualized printing environment using ThinPrint, manages the virtual desktop infrastructure (XEN desktops), projects will arbitrarily by a smaller scale, manage thin client devices from Wyse, ensures a clean environment by the established AV Products be managed properly cared for, the Microsoft Exchange Server email archiving and leads by using software from Group Technologies, administers the Microsoft SQL Server and SharePoint server farm, manage and configure remote access using Citrix NetScaler.
This team continues to provide information to staff and legwork that is primarily responsible for the processing of medium and larger projects, and participates in weekly status meetings with the employer and job.
One of the tasks of the network engineer:
- Installation, configuration, operation, and monitoring of network components in the firewall, routers, switches and remote connections
- Extension and expansion as well as updates to all network components
- Troubleshooting in case of failure, network performance analysis
- Maintenance and documentation
- Project Collaboration
The staff of the ServiceDesk accept all calls that are made by the RTO staff regarding IT failures or IT requests. Employees gain the disturbance and inquiries into the ticketing system of the client and document this also further processing until the closure of the ticket. The ServiceDesk takes with it the responsibility for the proper categorization of the tickets, the assessment of the impact and appropriate prioritization of the disorder.
The ServiceDesk compiled monthly statistics on
- The number of recorded Tickets
- The number of solved and unsolved
- The first call resolution of tickets
- The number of incoming telephone calls
- The number of directly adopted and ge
Tender documents : T14132485.html
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