IBS Group Member Gives ERP Support to Moscow City Telephone Network
Dec 07, 2012 (Close-Up Media via COMTEX) --
IBS Group, a software development and IT services provider, announced that IBS IT Services, a member of IBS Group, started providing integrated support to the Moscow City Telephone Network (MGTS) - a European telecommunications company.
According to a release, the SAP-based ERP for MGTS, commissioned in 2006, is currently used by over 1,000 people and integrates most of the company's business processes (including accounting, HR, various kinds of reporting, logistics, procurement, controlling, and other functions).
The IBS IT Services team works in close liaison with the client's competence center, providing remote user support and change management at requests from users and competence center staff (with processing deadlines specified in the service-level agreement and enforced through a system of substantial fines). The work of the two teams has already been completely aligned, which considerably streamlines the consultation and decision-making processes. The system is supported in compliance with the custom bilateral regulations, providing for both workflow organization and quality/quantity control of the services rendered. The regulations are a flexible tool modifiable at any time by agreement of the parties to meet the client's most recent needs or incorporate best practices developed through interaction of the teams.
Dmitry Ivitsky, Director of the IBS Service Center for Business Applications Support, comments: " A vote of confidence from a company like MGTS for our corporate information systems support approach means a lot to us and proves that we are on the right track developing a business based on civilized IT outsourcing in the Russian market. It is safe to say now that we have successfully completed our first task with MGTS - providing business applications support without compromising the quality of service - and are now methodically working to enhance the effectiveness and performance of the supported system, as well as its users ' experience. "
In 2012, IBS Group is scheduled to launch a number of other outsourced ERP support projects for Russian and international companies.
IBS Group is a software development and IT services provider in Central and Eastern Europe.
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