|[December 03, 2012]
CoreSite Selects ServiceNow to Automate Customer Life Cycle
SAN DIEGO --(Business Wire)--
ServiceNow (NYSE: NOW),
a leading provider of cloud-based services to automate enterprise IT
operations, today announced that CoreSite
Realty Corporation, a national provider of powerful, network-rich
data centers and interconnection services, has chosen ServiceNow as a
key component of a technology transformation initiative to enhance its
customer-facing and support systems. CoreSite (News - Alert) will use Service Now to
automate business processes involved in the customer life cycle from
quote-to-cash and throughout the ongoing support phase of its customer
"After an exhaustive technology evaluation process, ServiceNow was the
clear platform to help us automate manual business processes, integrate
disparate systems, and improve overall customer experience," said Bill
Wosilius, senior vice president, Corporate Operations, CoreSite. "We
expect ServiceNow will help us drive IT to the next level as a
fundamental business enabler and stay ahead of market dynamics."
ServiceNow provides customers like CoreSite the ability to use a single
workflow system to integrate numerous disparate systems involved in the
customer life cycle, including CRM, inventory management, and
accounting/billing systems. By standardizing on the ServiceNow platform,
CoreSite expects to drive workflow speed, enhance data integrity, and
streamline processes that currently involve multiple individual
applications with a number of manual interventions. In addition,
CoreSite expects to integrate ServiceNow with their customer portal,
resulting in streamlined service ordering, ticketing and other functions.
"CoreSite is adopting our cloud-based services to fundamentally change
the role of IT as an enabler of strategic business initiatives," said
Beth White, vice president of marketing, ServiceNw. "By integrating and
automating IT processes, CoreSite expects to take the customer
experience to a new level and realize increased efficiencies in its
The ServiceNow implementation will involve multiple phases, beginning
with internal IT incident management and ultimately customer-facing
service ordering through the customer portal. The deployment of
ServiceNow is closely tied to the implementation of a new core
accounting system which will be integrated with the ServiceNow platform.
CoreSite Realty Corporation (News - Alert) is a national provider of data center
products and interconnection services. More than 750 customers such as
Global 1000 enterprises, communications providers, cloud and content
companies, financial firms, media and entertainment, healthcare, and
government agencies choose CoreSite for the confidence that comes with
customer-focused data center products, service and support systems, and
scalability. CoreSite's network-centric computing platform is a business
catalyst, featuring the Any2 Internet exchange and network ecosystems,
which include access to 225+ carriers and service providers and a
growing mesh of more than 15,000 interconnections. The company features
a diverse colocation offering from individual cabinets to custom cages
and private suites, with 14 data center locations in nine major U.S.
markets. For more information, visit www.CoreSite.com.
ServiceNow is a leading provider of cloud-based software that automates
enterprise IT operations. We focus on transforming enterprise IT by
automating and standardizing business processes and consolidating IT
across the global enterprise. Organizations deploy our service to create
a single system of record for enterprise IT, lower operational costs and
enhance efficiency. Additionally, our customers use our extensible
platform to build custom applications for automating activities unique
to their business requirements. For more information visit http://www.servicenow.com.
ServiceNow and the ServiceNow logo are registered trademarks of
ServiceNow. All other brand and product names are trademarks or
registered trademarks of their respective holders.
Forward Looking Statements
This press release contains forward-looking statements within the
meaning of the federal securities laws, including statements about the
use of ServiceNow capabilities by CoreSite Realty Corporation and the
expected results to be obtained by CoreSite. Forward-looking statements
relate to expectations, beliefs, projections, future plans and
strategies, anticipated events or trends and similar expressions
concerning matters that are not historical facts. In some cases, you can
identify forward-looking statements by the use of forward-looking
terminology such as "believes," "expects," "may," "will," "should,"
"seeks," "approximately," "intends," "plans," "pro forma," "estimates"
or "anticipates" or the negative of these words and phrases or similar
words or phrases that are predictions of or indicate future events or
trends and that do not relate solely to historical matters.
Forward-looking statements involve known and unknown risks,
uncertainties, assumptions and contingencies, many of which are beyond
ServiceNow's or CoreSite's control, that may cause actual results to
differ significantly from those expressed in any forward-looking
statement. These risks include, without limitation, risks that the
implementation of ServiceNow products and services may not proceed as
planned, or that the results that are expected may not be realized. All
forward-looking statements reflect ServiceNow's and CoreSite's good
faith beliefs, assumptions and expectations, but they are not guarantees
of future performance. Furthermore, ServiceNow and CoreSite disclaim any
obligation to publicly update or revise any forward-looking statement to
reflect changes in underlying assumptions or factors, of new
information, data or methods, future events or other changes.
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