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February 15, 2013
Microsoft News - Telephony with Microsoft Lync Made Possible by AudioCodes One Voice
By Jacqueline Lee, Contributing Writer
According to a survey by No Jitter, businesses like the idea of having a single solution for everything. If they’re already running Microsoft applications like Sharepoint and Exchange, then finding a telephony solution built on the Microsoft (News - Alert) platform seems like the next logical step.
AudioCodes One Voice is designed to simplify voice deployment over Lync. The name “One Voice” describes the company’s goals for the product: one source for voice network elements, one source for professional services and one source for voice support.
To help their customers build a telephony infrastructure, AudioCodes supplies IP phones that integrate with Lync. The phones provide presence monitoring, HD voice and a variety of enterprise phone features.
One Voice supplies applications for Lync including passive audio recording and an auto attendant featuring flexible IVR. The solution integrates with Microsoft SCOM, and organizations can monitor voice quality with Session Experience Manager (SEM).
Many companies have deployed Microsoft Lync as an IM, presence and Web conferencing platform, but they’ve been slow to enable telephony over Lync.
In 2011, No Jitter found that less than 5 percent of companies planned to deploy Lync as a telephony solution. In 2012, that number jumped to 11.2 percent. Lync 2013 has added appealing features that create a more complete one-stop package for businesses.
Many users report that the Lync Web app is their favorite feature. The Web app allows people without the Lync client to join audio and video meetings through their browsers. The Web app also allows IT to drop the Lync Attendee client.
The mobile edition of Lync 2013 enables VoIP and conferencing calls from smartphones and tablets. While Microsoft says it reserves the best experience for Windows Phone, but devices employing iOS and Android (News - Alert) can also use Lync’s mobile features.
With these new features driving Lync adoption, a solution like AudioCodes One Voice completes the package. Over 70 voice partners have joined the One Voice partner program, enabling widespread access to AudioCodes (News - Alert) products and services.
Edited by Amanda Ciccatelli
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