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June 19, 2012

Microsoft News - Microsoft Outsources Unified Communications

By Julie Griffin, Contributing Writer

These days, it isn’t unusual for a Canadian based company to have simultaneous operations running in headquarters, a coffee shop in Chicago, and an office in Dubai. Unified communications (UC) is considered to be an optimal approach for managed services that suit the needs of enterprises such as these; however, there is really only one way to implement UC applications – outsourcing management to a third-party. Microsoft (News - Alert) is an example of a company that sees the value of outsourcing UC management.

Microsoft recently signed a contract with New Zealand based company, Gen-i, in order to meet the UC needs of Microsoft’s Australian branch. Microsoft’s customer base in Australia includes both business and government offices, with growing demands for better telephony solutions, including video conferencing. These clients rely on Microsoft Corporation’s Lync platform, which Gen-i is now equipped to manage.

UC, according to experts, started to really take off around 2009, when organizations would cut back on workers and IT staff. Companies began to see the value of outsourcing UC management after learning from the mistakes some companies made by attempting to manage services such as VoIP in house. UC is even more complicated than VoIP, and the same source places UC as a top managed service “after BC/DR, managed router and network and managed security.”

Microsoft Corporation serves as an example of how to utilize outsourcing as a means of cost efficient business operations. Microsoft is such a prolific outsourcer that the company has a team dedicated to managing their many outsourced partnerships. The fundamental goal of outsourcing is to ultimately delegate IT and other forms of system management in order to focus on tasks of higher value. Perhaps for Microsoft, that means the development of their tablet platform.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.

Edited by Allison Boccamazzo

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