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February 29, 2012

Microsoft News - CHR Unified Back Office System Integrated with Microsoft Dynamics CRM

By Laura Stotler, TMCnet Contributing Editor

CHR Solutions will now offer a full billing and customer care solution to the communications service provider (CSP (News - Alert)) market. The solution is available through the company's strategic partnership with Microsoft and is delivered on premises or in the cloud and meets the needs of everyone from consumers to enterprises.

CHR's OMNIA 360 unified back office system is now integrated with Microsoft (News - Alert) Dynamics CRM to combine a turn-key back office solution for CSPs. The combined offering enables bundled services across all access types, including wireless, wireline, cable and broadband.

The back office solution offers a number of features, including product catalog management for seams assignment and provisioning of new IP-based services, sales force automation, billing and invoicing for enterprise accounts, marketing and customer service. It offers an out-of-the-box, pre-integrated business and operations support solution (B/OSS) and is available as a fully hosted cloud-based and managed service.

CHR is a Microsoft Gold Certified Partner and has developed the OMNIA 360 on Microsoft Dynamics CRM platform. The platform provides a line of financial, CRM and supply chain management software to aid businesses in operating more effectively. The combined solution is being delivered through a network of channel partners offering specialized services in order to streamline processes across an entire business.

The solution is being used by One Source Networks (News - Alert) (OSN), a managed voice and data service provider for large enterprises. It offers them a client-centric model for service differentiation as well as rapid deployment of new services. This helps ensure both longevity and service innovation for providers who wish to incorporate value-added services in their portfolios.

“OMNIA 360 will provide significant value to our company,” said Jeff Betteker, chief operating officer, OSN. “The programs and features are flexible for our needs and scalable enough to grow along with us. CHR’s expertise with Microsoft Dynamics made them the right choice to help make this project a success. The single-source, comprehensive view will allow our team to move seamlessly through a sales transaction and order fulfillment — resulting in an enhanced customer experience and allowing us to more effectively sell services.”

“We are very pleased to work with Microsoft to introduce OMNIA 360 — powered by Microsoft Dynamics CRM," said Marc Hayden, CHR’s executive vice president of sales, marketing and product. "Our clients face many challenges with escalating competition and declining ARPU and regulatory support. This solution will help clients, such as OSN, streamline their back-office operations to manage expense, become more agile in delivering services that drive new revenue streams while creating an elevated customer experience that builds loyalty and improves retention.”

“Microsoft invests heavily in our partners to ensure they have all the latest information and resources at their fingertips to develop the world’s best solutions for our shared customers,” said Michael Park, corporate vice president for U.S. Microsoft Dynamics at Microsoft Corp. “CHR has demonstrated know-how in helping OSN and its other clients generate business value with Microsoft Dynamics products.”

Edited by Rich Steeves

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