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February 07, 2012

Microsoft News - Microsoft Dynamics CRM Software Available for iOS Devices in Q2 Service Update

By Jordan Eggers, Contributing Writer

Microsoft (News - Alert) announced Monday that it will release its next service update in second quarter of 2012 featuring the Microsoft Dynamics CRM software.

A new cloud-based mobile application of the Microsoft Dynamics CRM will also be included in the update. The application will give customers access to the software through any iOS device such as the iPad, iPhone, Android (News - Alert) and BlackBerry. 

“In today’s hyperconnected world, customers need to be able to access their business-critical data on the device of their choice from wherever they are,” said Dennis Michalis, general manager, Microsoft Dynamics CRM.

Microsoft Dynamics CRM Mobile will use a cross-platform, native mobile client service allowing businesses to manage their customer relationships anywhere. The CRM software helps business professionals with their customers and each other on multiple mobile devices through a security-enhanced environment.

Additionally, the application allows a sales, service or marketing professional to access Microsoft Dynamics CRM both Online and On-premises, according to the second quarter’s release preview guide.

Craig Dewar, director of Product Management for Microsoft Dynamics CRM said, “All the new mobile CRM releases will be ready at the same time and downloadable from their respective marketplace on the same day.”

The Dynamics CRM Mobile, as noted in the preview release guide, will be offered in 24 markets and 10 languages. Over time more languages will follow.  Microsoft Dynamics CRM Mobile will open at a starting price of $30 per user, per month and supports up to three devices per user.

During the announcement, Microsoft also revealed they added multiple Web browser options for users, including Internet Explorer, Chrome, Firefox and Safari running on PCS, Macs and iPads.

The service update, not expected till later, will include social capabilities with Activity Feeds giving people the ability to “like” and “unlike” status updates, improved status filtering and the capability to view all statuses relating to a past history.

“These advancements, combined with the strength of the Microsoft platform, make Microsoft Dynamics CRM an obvious choice for any business,” said Michalis.

As reported by ZDNET, the Dynamics CRM isn’t the only Microsoft software that is taking advantage of cross-platform support. Currently, Microsoft’s OneNote is available on the iPhone (News - Alert) and iPad, as well as a Sky-Drive cloud-storage app for the iPhone and Lync client for Android and iPhone.

Jordan Eggers has five years of writing experience and has written pieces for various print outlets and websites. Currently living abroad, she is working as a freelance writer and enjoys keeping up-to-date on everything new happening in technology.

Edited by Jennifer Russell

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